Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following definitions shall apply throughout this document:

• "Platform" refers to the 11ph2 website, mobile applications, progressive web application, and all related services accessible through the domain 11ph2.cam and associated subdomains.
• "Operator" or "We" or "Us" refers to 11ph2, a licensed online gaming operator authorized by the Philippine Amusement and Gaming Corporation (PAGCOR) to offer online casino and sports betting services within the Republic of the Philippines.
• "User" or "You" or "Player" refers to any individual who accesses, registers with, or uses the Platform, whether as a guest or registered member.
• "Account" refers to the personal gaming account created by a User following successful completion of the registration process and identity verification procedures.
• "Games" refers collectively to all casino games, slots, table games, live dealer games, sports betting markets, and other gaming products offered through the Platform.
• "Real Money Gaming" refers to any gaming activity conducted with actual currency (Philippine Peso or other accepted currencies) as opposed to free-play or demonstration modes.
• "Bonus" refers to promotional funds, free spins, free bets, or other incentives granted by the Operator to Users, subject to specific terms and wagering requirements.
• "Transaction" refers to any deposit, withdrawal, bet placement, game participation, or fund transfer conducted through the Platform.

2. Acceptance of Terms

By accessing the 11ph2 Platform, creating an Account, or participating in any Games, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the Platform. These documents collectively form the complete agreement between you and 11ph2 and supersede any prior agreements or understandings.

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated through prominent notice on the Platform or via email to your registered address. Your continued use of the Platform following publication of amended terms constitutes acceptance of those changes. If you do not agree with any modification, you must immediately cease using the Platform and may request account closure.

The English-language version of these Terms and Conditions shall be the authoritative version in case of any conflict or discrepancy with translations into other languages. In the event of legal disputes, Philippine law and the English text shall govern interpretation.

3. Eligibility and Account Registration

3.1 Age and Jurisdictional Requirements

To register for an Account and participate in Real Money Gaming on the 11ph2 Platform, you must meet all of the following eligibility criteria:

• You must be at least twenty-one (21) years of age as of the date of registration. We employ strict age verification procedures and reserve the right to request government-issued identification documents at any time.
• You must be a resident of the Republic of the Philippines and physically located within Philippine territory at the time of registration and during all gaming sessions. Accessing the Platform while outside the Philippines is strictly prohibited.
• You must not be listed in any self-exclusion database maintained by PAGCOR or the Operator, nor subject to any gambling-related legal restrictions or court orders.
• You must have the legal capacity to enter into binding contracts under Philippine law and must not be acting under duress, undue influence, or mental incapacity.
• You must not be employed by 11ph2, any affiliated company, game provider, payment processor, or regulatory authority in a position that creates conflict of interest.

3.2 Registration Process

Account registration requires submission of accurate, complete, and current personal information including but not limited to full legal name, date of birth, residential address, mobile phone number, and email address. You warrant that all information provided during registration and subsequently updated is truthful and accurate. Providing false, misleading, or fraudulent information constitutes grounds for immediate account suspension and forfeiture of all funds.

Each individual may maintain only one (1) Account on the Platform. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and may result in permanent ban from the Platform, closure of all associated accounts, and forfeiture of all balances and winnings. The Operator employs sophisticated fraud detection systems to identify duplicate accounts and will take appropriate action when violations are detected.

3.3 Identity Verification (KYC)

As a licensed operator subject to anti-money laundering (AML) regulations and PAGCOR requirements, 11ph2 must verify the identity of all Users engaging in Real Money Gaming. You agree to provide government-issued identification documents (Philippine passport, driver's license, UMID, postal ID, or other PAGCOR-approved documents) upon request. Verification may be required before processing withdrawals, particularly for large transactions or when fraud indicators are detected.

Failure or refusal to provide requested verification documents within reasonable timeframes may result in account restrictions including but not limited to withdrawal blocks, betting limits, or account suspension. The Operator reserves the right to request additional documentation or information at any time to maintain compliance with regulatory obligations.

4. Account Security and Responsibilities

4.1 Login Credentials

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including username and password. You must not share your credentials with any third party, and you must implement reasonable security measures such as using strong passwords and enabling two-factor authentication where available. Any activity conducted through your Account will be deemed to have been authorized by you, regardless of whether such activity was actually performed by you.

If you suspect or become aware of unauthorized access to your Account, you must immediately notify 11ph2 customer support and change your password. The Operator is not liable for any losses resulting from unauthorized Account access where such access resulted from your failure to maintain credential security, unless the Operator's own security systems were compromised through no fault of yours.

4.2 Prohibited Account Activities

Users are expressly prohibited from engaging in the following activities, which may result in account suspension, termination, and legal action:

• Using the Platform for money laundering, terrorist financing, or any illegal purpose
• Colluding with other Users to manipulate game outcomes or betting markets
• Using automated software, bots, or scripts to place bets or play games
• Exploiting software bugs, vulnerabilities, or errors to gain unfair advantage
• Abusing bonuses through creation of multiple accounts or coordinated activity
• Conducting transactions using stolen credit cards, fraudulent payment instruments, or funds obtained illegally
• Engaging in arbitrage betting or other practices that eliminate or minimize risk
• Harassing, threatening, or abusing other Users or customer support staff
• Reverse engineering, decompiling, or attempting to extract source code from Platform software

5. Deposits and Withdrawals

5.1 Deposit Methods and Processing

11ph2 accepts deposits through various payment methods including GCash, PayMaya, bank transfers to designated Philippine banks (BPI, BDO, Metrobank, UnionBank, among others), and other methods published on the Platform. Minimum and maximum deposit limits vary by payment method and may be adjusted by the Operator at any time. Deposits are typically processed instantly, though bank transfer deposits may require up to 24 hours for confirmation.

You may only deposit funds that belong to you and originate from legitimate sources. Third-party deposits are strictly prohibited unless authorized in writing by the Operator. The payment method name must match your registered Account name. Deposits made from accounts not registered in your name may be returned, and your Account may be suspended pending investigation.

5.2 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for deposit whenever possible. Exceptions may be made where the original deposit method is unavailable for withdrawals, in which case alternative methods will be offered subject to verification. Withdrawals require account verification (KYC) for amounts exceeding PHP 50,000 in a single transaction or PHP 200,000 in cumulative monthly withdrawals.

Standard withdrawal processing times are as follows: GCash and PayMaya withdrawals process within 1-4 hours; bank transfers process within 1-3 business days depending on the receiving bank. Withdrawals requested during weekends or holidays may experience delays due to banking system limitations. The Operator reserves the right to impose withdrawal limits and to request additional verification for large or suspicious withdrawals.

5.3 Bonus Wagering Requirements

Funds derived from bonuses, free spins, or promotional offers are subject to wagering requirements before withdrawal. Specific wagering requirements are stated in the terms of each promotional offer. Attempting to withdraw bonus funds before completing wagering requirements will result in forfeiture of the bonus and any associated winnings. Only wagers made with real money (not bonus funds) count toward wagering requirements unless explicitly stated otherwise.

6. Betting and Gaming Rules

6.1 General Betting Principles

All bets placed through the 11ph2 Platform are final and cannot be cancelled or modified after acceptance by the system. You are responsible for ensuring the accuracy of your bet selections and stake amounts before confirming any wager. The Operator is not liable for errors in bet placement resulting from User mistake, misunderstanding, or technical issues on the User's device.

The Operator reserves the right to void bets or refuse wagers in cases of obvious error (including but not limited to manifestly incorrect odds, technical malfunctions, or incorrect event information), suspected fraud or collusion, or violation of these Terms. In the event of a voided bet, the stake will be returned to your Account balance.

6.2 Sports Betting Rules

Sports betting outcomes are determined based on official results declared by the relevant sports governing bodies. Settlement of bets typically occurs within 24 hours of event conclusion, though live betting markets may settle immediately. Abandoned, postponed, or cancelled events are handled according to specific sport rules published in our Betting Rules section.

The Operator may impose maximum payout limits on certain betting markets, particularly for accumulator bets or exotic wagers. These limits are published on the Platform and may vary by sport and event type.

6.3 Casino Game Rules

All casino games (slots, table games, live dealer games) operate according to rules specified by the game provider and displayed within each game interface. Random number generators (RNGs) used in digital games are regularly tested and certified by independent laboratories to ensure fairness. Return to player (RTP) percentages are published for each game and represent theoretical long-term payout rates.

7. Responsible Gaming and Problem Gambling

11ph2 is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. These tools are accessible through your Account settings at any time.

If you believe you may have a gambling problem or someone you know is struggling with gambling addiction, please utilize our self-exclusion feature or contact support for assistance. We maintain partnerships with gambling addiction support organizations and can provide referrals to professional counseling services. Gaming should be entertainment, not a source of financial hardship or emotional distress.

Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period (minimum 6 months). During self-exclusion, you will be unable to access your Account or participate in any gaming activity. The Operator makes reasonable efforts to prevent excluded individuals from creating new accounts but cannot guarantee prevention of determined attempts to circumvent exclusion.

8. Intellectual Property Rights

All content available on the 11ph2 Platform, including but not limited to text, graphics, logos, images, audio, video, software, and compilation of data, is the property of the Operator or licensed from third-party providers and is protected by Philippine and international copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, distribution, or modification of Platform content is strictly prohibited and may result in civil and criminal penalties.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only. This license does not include any right to download (except for temporary caching necessary for viewing), copy, modify, distribute, sell, or create derivative works from Platform content. Commercial use of the Platform or its content is strictly prohibited without prior written authorization.

9. Limitation of Liability and Disclaimers

The 11ph2 Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. The Operator does not warrant that Platform access will be uninterrupted, error-free, or free from viruses or other harmful components. Technical issues, server maintenance, and internet connectivity problems may occasionally disrupt service.

To the maximum extent permitted under Philippine law, the Operator's total liability to any User for all claims arising from use of the Platform shall not exceed the amount deposited by that User during the six (6) months preceding the claim. The Operator is not liable for indirect, incidental, consequential, or punitive damages including but not limited to lost profits, lost data, or business interruption.

The Operator is not responsible for losses resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, equipment failure, telecommunications failures, power outages, internet service provider failures, or governmental actions.

10. Dispute Resolution and Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of the Philippines, with venue in Metro Manila.

Before initiating formal legal proceedings, you agree to first attempt resolution through 11ph2's internal complaint handling process. Complaints should be submitted to customer support with detailed description of the issue. We will investigate all complaints thoroughly and provide written response within fourteen (14) business days. If the complaint remains unresolved, you may escalate to PAGCOR's dispute resolution mechanism.

11. Account Termination and Suspension

The Operator reserves the right to suspend, restrict, or permanently close any Account at our sole discretion, with or without notice, for any reason including but not limited to: violation of these Terms and Conditions; suspected fraud or illegal activity; abusive behavior toward staff or other Users; failure to provide requested verification documents; or extended periods of inactivity.

You may request voluntary account closure at any time by contacting customer support. Upon closure, you must withdraw any remaining balance (subject to completion of wagering requirements for bonus funds). Accounts with zero balance may be permanently deleted after ninety (90) days of inactivity. Closed accounts cannot be reopened except through formal appeal to management.

12. Contact Information and Customer Support

For questions, concerns, or support requests related to these Terms and Conditions or any aspect of the 11ph2 Platform, please contact our customer support team through the following channels:

• Live Chat: Available 24/7 through the Platform interface
• Email: [email protected] (response within 24 hours)
• Account Settings: Submit tickets through your Account dashboard

Our support team is trained to handle all inquiries professionally and will make every effort to resolve issues promptly. For complex matters requiring management review, please allow up to 72 hours for comprehensive response.